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IMPORTANT – PLEASE READ CAREFULLY

Ideal Standard is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you when you browse www.fastparts.co.uk (the "Website").  It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. 

You must read this privacy policy carefully. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety.  If you do not agree to this privacy policy in its entirety, you must not use this Website.

Who we are

Ideal Standard (UK) Limited is a company registered in England and Wales with registered number 00091891 whose registered office is at The Bathroom Works, National Avenue, Kingston Upon Hull, HU5 4HS, England . Ideal Standard (UK) Limited is part of the Ideal Standard group of companies (collectively referred to as "Ideal Standard", "we" or "us" in this privacy policy) and is registered as a data controller with the Information Commissioner's Office (registration number Z7205Z26).

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

·         Phone us at:         01482 346461

·         Write to us at:       Customer Care Manager. Ideal Standard (UK) Ltd., Bathroom Works, National Avenue, Hull, HU5 4HS.

·         eMail us at:           Contact Us

When contacting us, please remember to quote your name and contact details along with any Ideal Standard account number or correspondence reference you may have.

Children

We do not and will not knowingly collect information from any unsupervised person under the age of 18.  If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

The personal data we collect about you

When you make purchases from Ideal Standard we may collect the following personal data about you:

• your name, age and sex;
• your billing and delivery postal addresses, phone, fax and e-mail details;
• where you have registered with us, your user name and password;
• your communication and shopping preferences; and
• your date of birth.

We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive Ideal Standard newsletters.  We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.

How we may store and use your information

Ideal Standard (and third party data processors acting on our behalf) may collect, store and process your personal data:

•  to make this Website available to you and to provide you with content which is tailored to your individual tastes; and
• save where you have indicated otherwise, to contact you (including by SMS and e-mail) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes.

We also process your payment card details in order to complete any purchase that you make through this Website.  We do not hold any of your payment details in our system.

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes.  However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

Except as set out in this privacy policy, we will not disclose, sell or rent your personal data to any third party. If you do consent but later change your mind, you may contact us and we will cease any such activity.

In the event that a third party acquires all (or substantially all) of our business and/or assets), we may disclose your personal data to that third party in connection with the acquisition. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.  

Ideal Standard will only send you text alerts with your permission. You can opt out of receiving these text alerts at any time. Data may be supplied to third party processors to enable the service to be provided.

International transfers

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area and to other Ideal Standard group companies in connection with the above purposes.  Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this privacy policy.

Cookies

This Website uses cookies to collect information about you.  Cookies are small data files which are placed on your computer by this Website and which collect certain personal data about you.  This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes.  You may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website.

Security

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

• Keep your account passwords private. Remember, anybody who knows your password may access your account.
• When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained.
  
  
• Avoid using the same password for multiple online accounts.

Spoof/false e-mails

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.

Your rights

You have the following rights:

• the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
• the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details specified above.  However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.